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“No Major Issues” is the least you should expect from your IT Provider, but that it is not the same as “Great Service” or “Value for Money”. When discussing your IT Support Provider, have you ever said something like “we’ve been with them for years and never really had any major issues”? Whilst “no issues” is definitely better than loads of issues, one word can make a big difference to that statement – “yet”. Given that most businesses today rely on IT, one major issue is enough to have a significant impact on trading, customer service or data security. The priority given...

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