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Telecoms

Business phones, broadband and mobiles - all sorted by your local IT team. 

Innovec Iain Wham

Why choose us for telecoms?

A Trusted Local Partner for your Business Telecoms

Stop juggling different telecoms suppliers, patchy broadband and phones that “sort of” work. Innovec brings your business phones, broadband, connectivity and mobiles under one roof - designed, installed and supported by the same local team that looks after your IT. One bill, one support number, everything just works. 

Does any of this sound familiar? 
  • You’re not sure who to call when there’s an issue — the phone provider blames the broadband provider, who blames the IT. 

  • Calls drop, lines crackle or Teams meetings freeze at the worst possible moment. 

  • Staff use a mixture of desk phones, mobiles and personal devices with no clear setup. 

  • Nobody is really sure how many lines, numbers or SIMs you’re actually paying for. 

  • You worry what would happen if your internet went down — or if your phone system failed. 
     

This is the “DIY telecoms” setup we walk into all the time. It works… until it doesn’t. 

Get in touch with us

Get in touch with us to arrange a call, find out more about our work, or switch to our friendly, people-first IT services.

Innovec Reviews

Innovec don’t just fix issues - they explain things clearly and stop problems before they happen. We finally feel confident about our IT.

Managing Director, business 1

Innovec Reviews

I find all the team to be very knowledgeable and patient. even when busy a team member will come back and talk through the issues and get them closed down quickly

Anne McDonald

Innovec Reviews

Great hassle free service

Anne Hope

Innovec Reviews

Efficient, reliable and quick to respond to any issue. Highly skilled and friendly staff willing to above and beyond to help their local Charity. Can't fault them. Invaluable service available to all sizes of budgets. 5*

Innovec Reviews

The guys at Innovec made things easy for me as I am totally hopeless at fixing issues. Talked me through everything and made it easy problem solved the same day. Highly recommend them

Innovec Reviews

Highly recommend the support service from Innovec. Very professional and courteous. Any issues I have encountered have been quickly resolved.

What we offer

When you choose Innovec to handle your telecoms, you get: 

Call Center Headset

1. Cloud VoIP Phone System (Xelion) 

  • Modern, feature-rich VoIP delivered from the cloud. 

  • Handsets, softphones and mobile apps so staff can answer anywhere. 

  • Call menus, hunt groups and queueing tailored to your business. 

  • Optional call recording, voicemail-to-email and reporting. 

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2. Business Broadband & Connectivity 

  • Business-grade broadband and connectivity options (FTTP, SoGEA, leased line where needed). 

  • Routers and firewalls configured by our engineers, not left on default settings. 

  • Proactive monitoring so we know about issues early. 

  • Options for backup connections or 4G/5G failover for critical sites. 

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3. Business Mobiles 

  • Business tariffs across major networks. 

  • Handsets chosen for your team’s actual needs. 

  • Simple billing and help with upgrades and changes. 

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4. Integration with Your IT & Cyber Security 

  • Phones, broadband and mobiles designed to work with your existing network and Microsoft 365. 

  • QoS and firewall rules set correctly, not guessed. 

  • Security best practice applied across routers, VPNs and remote access. 

  • Advice on using your phone system safely with remote and hybrid workers. 

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5. Ongoing Local Support 

  • One number and one email for all telecoms and IT issues. 

  • Engineers who can look at the whole picture: lines, routers, PCs and servers, not just a tiny slice. 

  • Clear communication and regular review meetings. 

Why smart businesses put telecoms and IT with the same partner 
  • Fewer suppliers = fewer headaches. We provide one support team, one bill, one set of contacts. 

  • As you add new sites, remote staff, Teams/Zoom, AI tools, we already understand your setup. 

  • Our team design telecoms with cyber security in mind from day one. 

  • We can tune your network end-to-end.

  • If there’s an issue, we own it and fix it. 

How we take you from messy to modern

Plenty of IT providers offer similar services. Here’s what makes Innovec different:

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Discovery call

We learn how you work today: sites, staff, call flows, broadband, mobiles and pain points.

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Install & migrate

We port numbers, install equipment, configure handsets and apps, and move you across with minimal downtime. 

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Design & proposal

We map out a clear telecoms design, including VoIP setup, connectivity, mobiles and any resilience options, with transparent monthly pricing. 

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Train & support 

We train your team, provide simple guides, and then support everything day-to-day — phones, broadband, mobiles and IT.

Book a Telecoms Clarity Call

Get instant clarity on your phones, broadband and mobiles in one short call.

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Contact us

Get in touch with our team today and find the right support for your business.

Case studies

See how we’ve helped businesses like yours overcome challenges, prevent problems, and grow with confidence.

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