IT Support Helpdesk: 01292 427 420

Click Here For Remote Support

About Us

About Innovec

…Not Your Typical IT Provider

 

Great customer service and expert staff should be a given when it comes to your IT Support Provider. They certainly are here at Innovec and we are proud of that, but we know that all of our competitors make the same promises.

 

With that in mind, we like to highlight two things which we believe set us apart from other providers.

  • Our Approach: We don’t complicate things. Managing your IT is about removing the hassle from your day-to-day by keeping your business efficient, keeping it secure from cyber threats and fixing things quickly if they break.
  • Our Customers: Don’t take our word for it, read case studies and references from projects and customers who we continue to support every day.

 

For 10+ years, we have supported businesses throughout Scotland in all industries, from startups to 300+ employees. Like many of our customers we continue to grow by investing in what we value –  our customers, our team, our partners and our local community.

Our Approach

 

At a time when your customers expect great service, speed and reliability, you need to know that your technology is working, that it’s secure and that it makes things easier for your staff to deliver. Here’s how we help:

  • We don’t leave things to chance. Our engineers personally check all of our customer systems every week to make sure backups, disaster recovery and critical systems are working as they should.

 

  • We are not frightened to visit you; in fact, we like it. We don’t move into your office, but we’ll come on-site when needed, even if it’s just to make sure things are as they should be.

 

  • We work with your other providers to resolve issues. If something breaks, we don’t make you the middle-man, we take on the problem and work with other providers through to resolution.

Combining remote support from our headquarters in Ayr, with proactive monitoring, regular site visits and a weekly maintenance check and report carried out personally by one of our engineers you can trust that you are always up-to-date and secure.

Our People

…The Heart of Our Business

 

We are immensely proud of our team. As an owner-run business we fully understand the importance of having the right people within your organisation and having them capable of delivering what you need.

 

We recruit only the best staff and our team consists of experienced engineers alongside IT graduates and apprentices.  In addition to the qualifications and experience our staff bring to us, we continually invest in formal education and industry certification for all employees. 

 

This combination of experience with ongoing learning ensures that your business is being supported by a team who are always enhancing their knowledge and ability in line with the latest developments in technology.

Great Businesses We Support

Expert IT Support and IT Services

Innovec provide services across Central Scotland.