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IT Support

Remote Support (1)

Remote
Support

Proactive Support (2)

Proactive
Support

Onsite Support (1)

Onsite
Support

Third Party (2)

Third Party
Liaison

Copy of Maintenance Visits NEw

Maintenance
Visits

Flexible Contracts (2)

Tailored
Contracts

Remote Support (1)

Remote IT
Support

Proactive Support (2)

Proactive IT
Support

Onsite Support (1)

Onsite IT
Support

Third Party (2)

Third Party IT
Liaison

Copy of Maintenance Visits NEw

Maintenance
Visits

Flexible Contracts (2)

Tailored IT Support
Contracts

Remote Support

Remote IT Support

This is the most common, quickest and easiest way for our team to resolve your issues.

 

  • Speak to a real person every time: no long hold queues or automated messages
  • Email or call to speak directly to one of our engineers
  • Each issue is logged with a unique case reference, assigned to a specific engineer and tracked through to resolution
  • We can “dial in” to take control of your machine from our office
  • Arrange a callback for a suitable time to let you get on with your day

Proactive IT Support & Computer Maintenance

Instead of waiting to hear from you, we also proactively monitor and manage your IT to improve performance, prevent threats and make sure your systems work.

 

  • 24/7 Monitoring of all of your systems
  • Weekly checks carried out personally by one of our team to check your critical backups, disaster recovery and scheduled updates
  • Updates applied in line with best practice
  • Recurring or invisible issues identified and resolved
Upgrading laptop in Ayr
IT support at a customer in Ayr

Onsite IT Support

If an IT support issue cannot be rectified remotely or if it is more effective to visit we will dispatch an engineer to site to investigate and rectify the issue.

 

  • Business-Critical issues resolved in person
  • No unnecessary back & forth via phone & e-mail
  • Peace of mind that we are as committed as you to resolving your issues

Third Party IT Liaison

When your technology stops working you just need it fixed and you can’t afford to be the middle man between different providers.

 

We manage your IT, you run your business.

 

  • We take ownership of all IT support issues
  • We work directly with your other providers to save you hassle
  • Proactively follow up outstanding issues until they are resolved
  • Keep your team up-to-date throughout the process
IT support 3rd party supplier discussion
IT support maintenance visits

IT Maintenance Visits

We believe that it is important that our engineers regularly visit your site to inspect equipment and perform certain tasks. Regardless of how good remote support is, sometimes it’s best just to give something the once over.

 

  • Quarterly Site Visits
  • Equipment Assessment & Recommendations Provided
  • Issues Resolved During Visit Where Possible
  • Floor Walk to Ensure Users Have No Un-Reported Challenges
  • Out of Hours Maintenance Visits At No Additional Cost

Tailored IT Support Contracts

Whatever you require, we can tailor our offering to meet your requirements.

 

  • Annual agreements or rolling monthly
  • Full IT services or specific functions
  • Short-term, fixed-period projects
IT Support contract review meeting

Expert IT Support and IT Services

Innovec provide services across Central Scotland.