Launching in September 2020, Monarch Financial Services have quickly grown to become one of Ayrshire’s leading mortgage advisers. Based in Kilmarnock, the business has: grown to 11 staff within its first 12 months of trading; is about to open a second office in Glasgow City Centre; and has recently been nominated for the ‘Best Regional Broker Award – Glasgow’ at this years’ Scottish Mortgage Awards.
Since April of this year, Monarch Financial Services have enlisted Innovec, the Ayr Based IT & Telecoms Managed Service Provider, to support their expansion by ensuring they have the right combination of technology and local, proactive support to allow them to focus on serving clients and growing the business without worrying about IT issues or spiralling costs.
Innovec initially provided some consultancy to optimise the existing set-up and provide a ‘safety-net’ of basic support. Since then, alongside Monarch’s growth, the Innovec team have implemented a new VoIP phone system, improved networking, and assisted with the provision and set-up of IT for the new staff and office location alike.
Iain Greer, Managing Director of Monarch Financial Services explained:
“Wherever possible, we like to work with local and like-minded businesses, and I don’t think we could have found a better fit for our technology requirements. The first 12 months of any business is always a challenge, but especially given our growth it has been essential for us to have partners who can make things easier for us, and that’s exactly what Innovec do.
Nothing has been a bother for them, they are local to both Ayrshire and Glasgow, so are easily on-hand should we need anything. Really importantly for me, my team know and trust their team, so I don’t even need to be involved – it just works. Their advice has been invaluable, and they’ve even managed to reduce our costs with a new phone system and Microsoft365 set-up which is perfect as we expand into our second location.”
Iain Wham, Innovec’s Managing Director expanded:
“Monarch Financial Services is a great business and an inspirational story for us all. For a new local business to achieve such growth within the first 12 months is fantastic, and we are delighted to have been able to support and advise them on their journey. Like us, and most of our customers, being a growing owner-managed business, Iain and his team need to be able get on with their jobs day-to-day, without losing time and momentum to niggling IT issues – this is what we have built our business on. We wish them the best of luck in the upcoming award ceremony and look forward to building a long-term relationship for years to come.”
With offices in Ayr and Glasgow, Innovec support almost 200 businesses in Ayrshire and the West, specialising in providing reliable, affordable, local IT & Telecoms solutions for growing and established family, and owner-run businesses. Explore our services: