This article is about what WE think makes our service and company unique. We sometimes get asked the question “what do you think makes your IT service unique?” so this blog article helps answer it.
Here at Innovec, we are a company that cares about our clients and have strong values. The client ALWAYS comes first, being our number one priority.
Our unique company values
- Continuous improvement
- Great communication
- Never make the same mistake twice
What Makes us unique
We get to know each and every one of our clients on a professional and personal level. We have an exceptional call answering time which we take pride in. This is because we know how frustrating it can be to wait in call queues, we are proud to be unique.
It’s not just a case of getting the job done, we like to build a relationship with each client because they matter and we care. Regular site visits are made for maintenance and to get to know every client on a more personal level. We have a smaller team, unlike call centers, which means you will get to know each and every one of our support team by name and build a rapport with each of us. We are friendly, yet professional and concise, we are very thorough in detecting and fixing any issues and we don’t stop until it is 100% fixed as we know how important it is to keep your business running, and maintaining your productivity.
The clients desires and requirements are established, then we help them to achieve that desired outcome. The client will always be our priority, they are not just clients. They are friends and that is what we think makes our service unique.
We hope this article has helped you get to know us as a company a bit better. If you have any further questions, our team will be happy to answer them.