Sometimes people ask “When I call, can I speak directly to an IT Technician that can help?” We think this is a very good question. No one wants to be passed around or be stuck in a call queue when they need help urgently with something or short on time. This article will be to answer this question and provide clarity.
The answer is Yes. Speaking to someone who can help with your IT requirements every time you call is our promise.
Speak Directly To An IT Technician Who Can Help
We are NOT a call centre. Actually our IT Technicians are the first people you will speak to when you call. We also have an exceptional call answering time because we understand how precious time is.
If you have a specific IT Technician in mind that you wish to speak to. The technician who answered will be happy to transfer the call over if the preferred technician is available. If however, the specific IT Technician you wish to speak to isn’t available. We will explain this, and ask if it’s something that the technician who answered can help you with. If you still wish to wait. We will take a message and get the preferred IT technician to call you back when they are available.
NO Call Queues, NO Irritating Call Music, Just A Speedy Call Answering Time With a Highly Qualified IT Technician
We understand how irritating it can be to wait. So there will be NO call queues, NO irritating call music. You will speak to a someone who can help EVERY time with a very fast call answering time. We promise to keep your business our priority and to maintain your businesses productivity.
If you wish to know us a bit better. You can read one of our other blogs on what we believe makes our service unique https://www.innovec.co.uk/blog/what-do-you-think-makes-your-it-service-unique/
We hope this blog article has been informative and thorough. If you have any further questions or want to know more. Please don’t hesitate to get in touch with our Ayrshire team.